Update on USAirways Situation

August 27, 2009

The problematic situation I wrote about yesterday has a happy ending after all. At 8:30pm last night I was left a voicemail message from Nelson, a Customer Service Rep in a Phoenix, AZ office. Nelson was the last person I had spoken to that afternoon, and his message stated that he had been bothered all day about how they had not resolved my problem, so he did some extra research and spoke again with his supervisor, finally securing me clearance for a refund. Hallelujah!

So, because of Nelson in Phoenix, I will continue to be a reasonably happy USAirways customer. – Thanks, Nelson!

Heather Floyd Filed in Personal, Review , Comments (2)

Comments (2) -

Rachel

Hi Heather, the same thing just happened to me and I double checked several times before clicking OK because I've been careless in the past. I called the Silver Preferred Line and after a while on hold they said they were able to void it. Here's the kicker though: I told him I Googled and saw online that other people had this issue so I wasn't sure if there was somewhere I should report the website bug and the Rep told me, "Well we've never gotten calls like this before."

HeatherFloyd

Hi Rachel,
I guess they don't keep track of all their complaints in any sort of organized fashion. Too bad, since they could save a ton of hassle for customers (not to mention the time of their customer reps) if they would just fix the underlying problem.

I'm glad you could get your refund, though.

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