Update on USAirways Situation

by Heather Floyd August 27, 2009 10:23

The problematic situation I wrote about yesterday has a happy ending after all. At 8:30pm last night I was left a voicemail message from Nelson, a Customer Service Rep in a Phoenix, AZ office. Nelson was the last person I had spoken to that afternoon, and his message stated that he had been bothered all day about how they had not resolved my problem, so he did some extra research and spoke again with his supervisor, finally securing me clearance for a refund. Hallelujah!

So, because of Nelson in Phoenix, I will continue to be a reasonably happy USAirways customer. – Thanks, Nelson!

 

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10/6/2009 9:45:54 PM #

Rachel

Hi Heather, the same thing just happened to me and I double checked several times before clicking OK because I've been careless in the past. I called the Silver Preferred Line and after a while on hold they said they were able to void it. Here's the kicker though: I told him I Googled and saw online that other people had this issue so I wasn't sure if there was somewhere I should report the website bug and the Rep told me, "Well we've never gotten calls like this before."

Rachel United States |

10/7/2009 12:35:11 PM #

HeatherFloyd

Hi Rachel,
I guess they don't keep track of all their complaints in any sort of organized fashion. Too bad, since they could save a ton of hassle for customers (not to mention the time of their customer reps) if they would just fix the underlying problem.

I'm glad you could get your refund, though.

HeatherFloyd United States |

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Who Is Arachne's Sister?

I consider myself a spiritual sister to Arachne, of ancient greek origin, who was a priestess of the Goddess Athene and  an exceptional weaver. Though I have an interest in the fabric arts, these days most of my weaving happens online - in the form of website development and online marketing, and in building connections and relationships.

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