Update on USAirways Situation

by Heather Floyd August 27, 2009 10:23

The problematic situation I wrote about yesterday has a happy ending after all. At 8:30pm last night I was left a voicemail message from Nelson, a Customer Service Rep in a Phoenix, AZ office. Nelson was the last person I had spoken to that afternoon, and his message stated that he had been bothered all day about how they had not resolved my problem, so he did some extra research and spoke again with his supervisor, finally securing me clearance for a refund. Hallelujah!

So, because of Nelson in Phoenix, I will continue to be a reasonably happy USAirways customer. – Thanks, Nelson!

 

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Personal | Review

Watch Out if using USAirways new website for a ticket purchase

by Heather Floyd August 26, 2009 16:04

This afternoon I went online to purchase a ticket from USAirways to travel from LGA to visit my family in Pittsburgh. When I arrived at the website, I was asked if I would be willing to try their new website. When I clicked “Yes”, I was redirected to the new site (www2.usairways.com) and went through the  reservation process without any problems. During the checkout, they offered a “USAirways Club Day Pass” for an additional $40. I was reserving for a direct flight and certainly don’t need to visit their “club” at the airport, so I declined the offer, however, after filling out my credit card info and clicking submit, I WAS charged $40 for the Day Pass.

Figuring that there was some mistake, I telephoned customer support and after 40 minutes and being transferred around, the final verdict was that the $40 was NOT REFUNDABLE. The sympathetic customer service rep suggested that I file a complaint using their form (http://www.usairways.com/awa/content/contact/customer_relationsform.aspx), which I did. The text of my message to them:

I used you new usairways.com website to order my ticket this afternoon. During the checkout process, I was offered the option of purchasing a Club Day Pass for $40. My flight is a direct flight. I have no need for a club pass, and am SURE that I selected "NO" for this option, however, once I submitted my order, the Day Pass had been included against my wishes. It seems this is an error in your new website, and I spent over 40 minutes on the phone with various customer service people who only informed me that the $40 IS NOT REFUNDABLE.

I am appalled at this situation.

I have been a customer for many years, a Dividend Miles account holder AND use the USAirways Mastercard and feel slapped in the face by this treatment.

At this point I am very disappointed in my own experience, and want to warn you – if you are purchasing a ticket from their website – DOUBLE-CHECK right before you submit your order that a Club Day Pass has not been included, unless you ordered one.

If I receive any positive response regarding my complaint, I will update this post accordingly. In the meantime – buyer beware.

UPDATE 8/27/2009: I have now been promised a refund – read all about it.

 

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Personal | Review

The Bliss of Summer Peaches

by Heather Floyd August 24, 2009 13:41

DonutPeaches Victor and I belong to a local CSA (Community Supported Agriculture program) which brings us tons of fresh, ripe, local, organic produce each week. Yum! The past few weeks have provided peaches, plums and nectarines in our fruit share. One particular variety of peaches I just want to mention specifically.

Donut peaches have a less-than appealing name (at least to me, since I’m not a big fan of traditional, gummy, doughnuts), but the name is actually referring to their “squashed” round shape. The really amazing thing about these peaches is their succulent, juiciness. I would describe them as having a flowery sweet taste. It is delicate and truly delicious. So far we have gotten a few different varieties, ones that are pinkish-white, pale green, and a more traditional yellowish-orange color. The bonus is that they come away from the pit easily, making them a great snack.

 

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Personal | Review

Untangling Knots

by Heather Floyd August 10, 2009 14:04

Tangled Floss This past Sunday, while sitting in my favorite chair and listening to my favorite Sunday radio program, This American Life, on WNYC, I decided to pick up an embroidery project I had started a few years ago. This is the way I am with most craft projects. I get excited to start them, and then after awhile I lose interest and they languish in a plastic bag for a time before I get inspired again.

During the show, I finished two sections with golden yellow thread and looked at my diagramed pattern. The next color I needed was a pale, buttery yellow. It was the only skein that was not yet unwrapped from it’s elegant twist and wound around the long, narrow embroidery floss holders I was using to organize my threads, so I set about this preparatory task.

The funny thing about dealing with a fresh skein of embroidery floss, or even other fabric arts materials like yarn, is that it is so neatly bundled by the manufacturer, so smooth and tidy, that I am absolutely sure that I will be able to unwrap it and wind it with ease. And invariably, somewhere in the process, I get fouled up. I tug the wrong thread, or it is just slightly twisted when I pull the end, and it instantly bunches up into a big mess. Fortunately, I am used to this result and don’t freak out. In fact, when this happened with the pale yellow floss on Sunday, I still had 30 minutes left in my radio show, and wasn’t concerned at all.

Sometimes I actually welcome the rather meditative and tactile puzzle of untangling embroidery floss. It is so far removed from the challenges I spend much of my mental time dealing with – generally business, financial, and technical issues, that it acts as a sweet diversion.

On this Sunday in particular, I relished the mind-quieting task of working out the knots and following the intertwining paths of the pearly-smooth floss. Recently my mind has been weighed with more than the usual quantity of mental challenges, some which I was beginning to despair of ever unraveling. These sort of issues were taxing to my mind and body, leaving me feeling harassed and tired.

As I worked at the mess of floss, I began to reflect on the process of how one successfully untangles masses of string, and how the same process could be applied to mental problems.

  1. You have to have patience.
    You can’t get your knickers in a knot and start tearing at the delicate floss. Frustration can set in quickly, especially if it looks like you aren’t making any progress, but to start wildly and angrily yanking the threads will just pull the knots tighter and cause a bigger mess.
    Similarly, as my mind continued to chew on my problems, I began to feel totally defeated, as though I would never figure out what to do, and never progress in my life. The frustration didn’t bring me any answers, it just made me pessimistic.
  2. The best strategy is to loosen the knots, and bring more of the thread into what looks like the mess.
    Though it might look like progress to have a smaller, tighter mass of knotting, and more untangled floss on the sides, the tighter knots are much harder to undo. There isn’t any room to maneuver threads over-and-under one another, and it is impossible to see and understand how the knot is constructed, and where the loose thread can slip through to lessen the mess.
    Mentally, I kept going around and around the same thoughts, without gaining any headway. Repetitive thinking wasn’t helping my issues. I realized that if I relaxed my mental grip for awhile and allowed new information to flow into my consciousness (even if it wasn’t directly related to solving my problems), I would have more to play with, and potentially connect in unexpected ways.
  3. Sometimes you have to take a break
    At points I got tired of following the thin thread with my eyes and my finger tips became sore with pinching individual strands. Then I would set it aside and pick up a book, or get a glass of iced tea, or chat with Victor for a few minutes.
    Taking a mental break, I have found, is also useful with other challenges. For instance, last week I was banging my head against the keyboard trying to figure out a particular programming problem. Everything appeared to be correct, but it just wasn’t working. I did research, I tried variations, I asked for help, nothing was resolving it. Finally, I gave up on it, at least for the time being. The next day I was working on a different programming challenge and did some research about proper syntax. I read several useful websites and forum and blog posts, and finished up the project. On Friday, a friend asked me if I had ever resolved my first problem. I said “No” and he offered to take a look at my code. As I went back to the code in question, for the first time in several days, to organize it to send over to him, I remembered something I had read while working on my other project. As an experiment I changed a single word in my code file, and ran it again. Suddenly, it was working, just as it was supposed to. I was overjoyed. I don’t think I would have figured it out if I hadn’t taken the break to work on something different for awhile.
  4. But keep at it until it’s finished 
    If you leave a thread tangle indefinitely, it will likely never get cleaned up, and probably get worse. The longer it kicks around in the bottom of your sewing basket, the bigger a mess it becomes. It’s likely that even the tidy wrapped part will unfurl and further add to the existing tangle. It will probably get dirty and worn, and it will prevent you from moving on with your project.
    Even though not all my problems were resolved with an afternoon of embroidery floss, I know that eventually they too will be unlocked and I will progress just as I desire to.

By the evening I had completely smoothed out the floss and finished winding it around its holder. This gave me a small sense of accomplishment and pride, to be able to slip it into its slot in my floss organizer, knowing that it will be ready to use next time I pick up my needle.

 

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Whole Web Impact | Personal

Mandala Garden Store Now Open Online

by Heather Floyd July 6, 2009 20:10

Just for fun, I’ve opened up a little Zazzle store where I am selling some of my Mandala Art printed on useful products. I plan to add additional items, more designs, and some other fun stuff, but thought I’d share as soon as I had the basics up.

Take a look and let me know what you think.


create & buy custom products at Zazzle

 

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General | IndyMarketing | Personal | Whole Web Impact

Check out AngelRox for comfy, hip style

by Heather Floyd April 27, 2009 15:43

On Sunday I was invited by my good friend and stylist Monica Diaz to a Trunk Show for an awesome NYC-based designer, Roxi Suger and her line called AngelRox. Roxi’s fun, versatile designs are also eco-friendly and are sewn with fair labor practices, which makes them doubly cool.

 

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Personal | Review | Urban Environmentalism

Getting rid of the desk pile

by Heather Floyd March 23, 2009 16:26

So, even though I am a pretty organized gal, I was getting tired of some of the clutter in my (very small) office space. One thing that I could never seem to do was keep papers from piling on my desktop.

The reason became pretty clear to me, and I’m sure it is a common problem for lots of people. These were current-ish papers which didn’t have a clear “home” in my file cabinets. The reason for this homelessness? The mish-mash included:

  • business cards and brochures from recent events
  • various notes from meetings and phone calls
  • little “to-do” items (like an address label ripped from an envelope for correcting in Outlook and a packing slip from an item I needed to return via mail)
  • business and programming ideas
  • things that I need to hold temporarily
  • things I need to make decisions about
  • things that represented possible opportunities for my business
  • things I want to scan for my “electronic” files
  • papers I want to put into my file cabinets
  • along with other small, random reminders of various levels of importance/urgency

The problem with having all this in a big pile? First of all the visual clutter and workspace this was all taking up. Ugh. Secondly, having to shuffle through the whole pile to find a specific note when I needed it. Thirdly, the unimpeded growth of the pile, which could (technically) reach as high as it could balance before toppling over.

So, I finally have a solution – a hybrid pile/file horizontal paper sorter:

Paper Sorter

The advantage of this is that it is inherently a temporary holding place with just enough different categories that most anything that comes to my desk can just as quickly be put into its proper drawer rather than added to an unwieldy stack. These smaller “piles” are also much faster to sort through when I am looking for something specific, and I don’t need to keep shuffling past things which I have already made decisions about.

When I have some time to “File” or “Electronic File”, all the papers are together and ready to go. When I have a few minutes free, I can grab something out of my “Quick To-dos” drawer. When I am ready to focus on business strategy, all my recent notes and papers are available quickly. And, I can easily schedule some time to go through the “Decisions” and “Opportunities” drawers to see if I am ready to move on any of those things now.

Another great thing – these drawers are only so deep – once one fills to capacity, I know I need to stop and clear it out.

I set this system up last week, and so far so good – the only papers that ever sit on my desktop are ones I am working on at the moment. Fantastic!

I purchased my stackable drawers at a local Container Store, unfortunately, I couldn’t find my exact drawers on their website. Here are two similar items, though:

Stackable Desktop Drawers

Stackable Desktop Paper Sorter
 

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Personal

Guest Post on the CHICKS ROCK! Blog

by Heather Floyd December 11, 2008 11:44

I was invited by my friends over at the Women’s Mosaic to guest blog for their CHICKS ROCK! Blog. Kristina suggested I write about my experience hiring a stylist last spring.

Check it out: CHICKS ROCK!: The "New" Me

 

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Personal

Find out what the world would look like if everyone lived like you

by Heather Floyd November 9, 2007 19:39

A very cool online Flash "game" created by American Public Media, Consumer Consequences, takes you through the various areas of life which affect the environment: your home; the energy you use in your home; the waste you generate at home; transportation; food; and shopping and at the end you can see how your lifestyle affects the earth, in terms of the number of "Earth's" that would be required to allow all 6.6 billion people to live just like you do. Very interesting. Here is my final score:

 

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Personal | Urban Environmentalism

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Who Is Arachne's Sister?

I consider myself a spiritual sister to Arachne, of ancient greek origin, who was a priestess of the Goddess Athene and  an exceptional weaver. Though I have an interest in the fabric arts, these days most of my weaving happens online - in the form of website development and online marketing, and in building connections and relationships.


My real name is Heather Floyd and for over a decade I have been involved in web and software design and development. Now I help solopreneurs/independent professionals and micro-businesses who are overwhelmed with website options and costs to have a website that gets traffic and generates business with less aggravation and expense.

I also have interests in environmentalism & sustainability issues, personal development, and productivty.

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